Available on UK & US Time · Remote · Operations & Client Relationship Support
Remote Executive Coordinator & Client Success Manager for CEOs and Business Owners
I manage your client relationships, executive calendar, CRM, and day-to-day operations — so you can focus on growing the business instead of running it.
Does this sound familiar?
When you're running the business and managing everything else, something always slips — usually the things that matter most to your clients.
Client follow-ups fall through the cracks.
Clients and partners don't hear back on time. You meant to follow up — you just didn't get to it. Over time, that costs you relationships.
Client relationships get uneven attention.
Some clients feel well taken care of. Others feel forgotten. You know it's a problem, but there's no bandwidth to fix it consistently.
Operations work is eating your time.
Scheduling, CRM updates, inbox management, project tracking — it's all landing on you. That's not where a CEO's time should go.
What I handle for you
Client & Partner Success Management
I manage your client relationships end-to-end — onboarding, follow-ups, check-ins, and escalations — so clients feel taken care of and nothing slips.
Executive & Operations Support
Calendar management, inbox triage, task coordination, and keeping your operations running without you having to manage every detail.
CRM & Systems Management
GoHighLevel, HubSpot, or whatever you're using — I keep your CRM clean, pipelines moving, and data accurate so you always know where things stand.
Project & Process Coordination
I track deliverables, keep stakeholders aligned, and make sure projects move forward — without you having to chase anyone down.
Experience
A decade of operations, client management, and executive support — across banking, marketing, and remote business services.
Partner Success & Executive Coordinator (Remote)
2023 – Present- Client onboarding, relationship management, and retention for remote business owners
- Executive calendar and inbox management
- CRM management (GoHighLevel, HubSpot) and pipeline coordination
- Cross-functional project tracking and stakeholder communication
Virtual Assistant — CRM & Operations Support
2023- Optimised GoHighLevel CRM workflows for a financial services client
- Executive support and calendar management for a financial advisor
- Lead outreach, follow-up sequences, and pipeline management
Branch Manager
2019 – 2022- Led full branch operations including team management and performance
- Financial reporting, internal controls, portfolio risk, and collections management
Marketing Specialist → Accounting Clerk
2014 – 2019- Progressed from accounting to marketing within the same organisation
- Built foundation in financial operations and client-facing work
Sample Projects
Real work, sanitised for confidentiality. A look at how I approach operations, client relationships, and process improvement in practice.
From First Employee to Multi-Area Operations
Joined a growing security services company as its first employee and helped scale it from a single-owner operation to a multi-area business with 30+ employees and 40+ client accounts.
My Approach
The First Employee
Lead research, administrative support, account executive onboarding, and digital documentation.
Building the Team
Recruitment, employee onboarding, payroll coordination, report quality checks, conduct monitoring, and talent management.
Supporting Business Acquisitions
Coordinated the transition of a site and its employees, followed by the integration of an entire franchise more than twice the size of the existing operation.
Building Scalable Systems
Introduced ClickUp workflows, organised task ownership, supported new management team members, and established repeatable processes.
Coordinating Multi-Area Operations
Supported area supervisors, a security analyst, client relationships, reporting oversight, and patrol-route optimisation.
Operational Tracking & Process Improvement
As the company expanded across multiple client accounts and service areas, I supported the development and maintenance of tracking systems to organise information, coordinate responsibilities, and help operational leaders stay informed.
My Approach
Centralised Operational Tracking
Developed and maintained trackers to organise operational responsibilities, service-related information, and recurring activities using spreadsheets and task management tools.
Task Ownership & Accountability
Organised tasks by assigned responsibilities, priorities, deadlines, and completion status — establishing visibility over outstanding items and follow-up requirements.
Reporting & Quality Monitoring
Reviewed operational reports to identify missing details, inconsistencies, and items requiring clarification. Coordinated with team members to address reporting gaps.
Workflow Standardisation
Supported the development of repeatable processes for recurring operational activities. Helped document procedures to support consistent execution.
Cross-Team Coordination
Maintained communication with operational leaders and team members regarding outstanding responsibilities, updates, and follow-up requirements.
Client & Partner Success Management
Coordinated ongoing client engagement across two major service areas, serving as the communication link between clients, company leadership, and operational teams — maintaining consistent relationships across a growing portfolio.
My Approach
Structured Client Engagement
Coordinated weekly, biweekly, monthly, and quarterly client check-ins based on account requirements. Prepared agendas and facilitated discussions around service performance.
Documentation & Follow-Through
Prepared meeting recaps documenting client feedback, concerns, operational updates, and agreed action items. Maintained records of outstanding items to support accountability.
Cross-Team Coordination
Communicated client requests and service concerns to the appropriate operational leaders. Coordinated with teams responsible for staffing, scheduling, reporting, and service delivery.
Proactive Communication
Kept clients informed about relevant service updates, operational changes, and items requiring attention — maintaining ongoing communication beyond reactive issue resolution.
About June Cayang
I think like an owner because I've been one.
I've run a branch, managed budgets, handled collections, and made the calls that keep operations moving. I also own businesses of my own — so I understand what's at stake when things don't get done.
When you hire me as your remote executive coordinator or client success manager, you're not getting someone who needs to be managed. You're getting someone who manages things for you.
I work remotely and am available across UK and US time zones — so I'm aligned with your business hours without the overhead of a full-time hire.
Education
Let's Talk
Ready to get your time back? Book a call or send a message and let's see if we're a good fit.